![]() However, the damaged heads were left to run in the drive, causing a catastrophic head crash. Had the drive come into us before any other attempts at recovery were made, we would have removed the damaged heads in the lab, installed a replacement set, and safely recovered the data. When the hard drive was dropped, some of the heads that read and write the data were damaged. Note this drive is totally scratched and 100% unrecoverable. The hard drive platters should have a perfect, mirror finish. ![]() By the time he was done, the drive was totally destroyed. She called up her local IT guy for assistance, and he ran it overnight on some software. It did detect and she could see her folders, but after a short time it started to become slow, not respond and caused her computer to hang. The client dropped her hard drive and plugged it back into her computer to see if it was working. The image above is a good example of such a problem. This damages the hard drive even further, sometimes taking it from a point of recovery with the right tools and know how, to totally unrecoverable. Something that we have seen a lot of is when a friend or IT person tries to help out and powers on the hard drive multiple times. Either the hard drive will be functioning normally, or you’ll find that it’s not responding properly, or even worse, making clicking or beeping noises. It’s perfectly reasonable to expect someone to plug their recently dropped hard drive into a computer to see if it’s still working, but that’s where the problems begin. It’s luck of the draw when a hard drive is dropped sometimes it’s perfectly OK, other times there will be significant damage. However, due to the encryption, it is harder to test critical files for functionality or assess the level of possible file corruption that has occurred.If you’ve dropped your hard drive or it’s suffering from some form of problem, leave it switched off if you need the data recovered – July 2020Ī lot of the hard drives that we receive for data recovery in our Cape Town lab have been dropped. When drives with file-level encryption fail, our data recovery engineers can read and logically analyze their filesystems just like any other drive. Features like Microsoft's EFS, Credant, or Apple's built-in file encryption options allow files and entire folders to be encrypted, but not the entire volume. SmartWare-capable external drives, such as the My Passport and My Book drives, automatically enable encryption.Īnother form of encryption is file-level encryption. There are also types of hardware-based full-drive encryption, such as Western Digital SmartWare encryption. It was discontinued in 2014, and superseded by other open-source encryption tools such as VeraCrypt and CipherShed, which were developed off of its source code. TrueCrypt is a freeware full-drive encryption tool for Windows, Mac OSX, and Linux operating systems. It can be used to encrypt both the internal drive of the user's PC and any external data storage devices attached to it as well. ![]() The encryption credentials for Bitlocker can be stored on a USB flash drive. FileVault 2 encrypts the entire active volume on the user's hard drive.īitlocker is a form of full-drive encryption for PCs that comes built-in with Windows. The original FileVault was a file-based encryption tool that only password-protected the contents of the user's Home folder. Or we can just do disk image recovery and clone to customer backup disk and customer decrypt themself.įileVault is a form of full-drive encryption for Mac computers. In some cases, use challenge/response code. We have the necessary experience to recover data encrypted with the most popular encryption software (BitLocker, Mcafee SafeBoot, Symantec Enpoint, Safeguard, CheckPoint, PGP, SecureDoc, Pointsec, Truecrypt, and many others), user need to provide the recovery key, password, pass-phrase or key file for decryption. ![]() Getting as perfect of a 100% read as possible may also require more work from our engineers than a case in which we can read a smaller portion of a drive and get all of the user's files. This is because the image we create has to be decrypted and cloned before we can show the client the results of our recovery efforts. Depending on the severity of the hard drive's failure, multiple backup image need to be created in case decryption failed halfway.Įncrypted hard drive recovery also ties up more machine time than a normal HDD data recovery service. Our data recovery engineers have to make as complete of an image of the drive as possible before we decrypt it. We cannot decrypt your drive until it is imaged. But the difficulty comes in imaging the drive. We still need to open up your hard drive in our data recovery lab and make repairs, just like any other hard drive failure case. Recovering your encrypted external drive will be different from a normal dropped external hard drive recovery case.
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